MSC-SlotT3-2013

2016 Masters Series Summer Conference, July 14-16

This years Masters Series Summer ConferenceTM will be held Thursday, July 14th through Saturday, July 16th, 2016, at the beautiful French Lick Springs Resort & Casino & West Baden Springs Resort, in French Lick, Indiana. Attendance will be limited so register soon!

Seven of ICLEF’s Masters Series programs will meet concurrently Friday and Saturday, July 15-16, while also allowing for time to enjoy fellowship and all there is to see and do at the French Lick Springs Resort & Casino as well as the remarkable setting of the neighboring West Baden Springs Resort. Very special room rates have been made available for ICLEF Masters Series ConferenceTM Attendees. Hotel reservations can be made online by Clicking Here or by calling 812-936-9300.

French Lick Springs Resort & Casino Courtyard  French Lick Springs Resort & Casino-Front Porch  French Lick Springs Resort & Casino - Well

Advanced Level Seminars at This Years Conference:
ICLEF is pleased to present advanced-level seminars, known collectively as The Masters Series, for those practitioners who require a distinct level of continuing legal education in their respective fields. Trademarks of The Masters Series include a low faculty-to-attendee ratio, seating arrangements that facilitate interaction, and topics designed to make you think, while providing you with answers to the tough questions and difficult situations you may encounter in your practice.

Click a title below for Topics, Faculty, Agenda, Price & Registration information. To download a PDF of the 2016 Masters Series ConferenceTM Brochure & Registration form, Click Here.

Pardon the Interruption: Ethics! – 3 CLE / 3 E
   Program Chair: Lynnette Gray, Johnson Gray & Johnson, Franklin

Advanced Employment Law – 6 CLE
   Program Chair: David L. Swider, Bose McKinney & Evans LLP, Indianapolis

Advanced Issues in Family Law – 6 CLE
   Program Chair: Andrew R. Bloch, Cross Pennamped Woolsey & Glazier, Carmel

Advanced Business Law – 6 CLE / 1 E
   Program Chair: Geoffrey M. Grodner, Mallor Grodner LLP, Bloomington

Advanced Individual Bankruptcy, Chapters 7 & 13 – 6 CLE / 1 E
   Program Chair: Mark S. Zuckerberg, Bankruptcy Offices of Mark S. Zuckerberg P.C., Indianapolis

Advanced eDiscovery – 6 CLE
   Program Chairs: Hamish S. Cohen, Mattingly Burke Cohen & Biederman, Indianapolis
& Raymond J. Beiderman, Mattingly Burke Cohen & Biederman, Indianapolis

Advanced Environmental Law – 6 CLE
   Program Chair: Rosemary G. Spalding, Spalding & Hilmes, Indianapolis

Advanced Issues in Patent Litigation – 6 CLE
   Program Chair: Daniel J. Lueders, Woodard Emhardt Moriarty McNett & Henry of Indianapolis

 

ICLEF's Annual Masters Series Conference<sup>TM</sup> at the beautiful French Lick Springs Hotel & Casino and West Baden Springs Hotel & Spa in French Lick, IN. Advanced Seminar at the ICLEF 2012 Masters Series Conference ICLEF's Annual Masters Series Conference at the beautiful French Lick Springs Hotel & Casino and West Baden Springs Hotel & Spa in French Lick, IN.  Advanced Seminar at the ICLEF 2012 Masters Series Conference

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Masters Series ConferenceTM Schedule of Events:

Thursday, July 14, 2016
10:00 A.M.   ICLEF Board of Directors Meeting
                        – West Baden Room, West Baden Springs
12:00 P.M.   ICLEF Masters Series ConferenceTM Registration Open
                        – Level 2 Conference Facility Area
1:50 P.M.      Welcome & Introduction
                        – Marsha Volk Bugalla, Masters Series ConferenceTM Chairperson
                        – Windsor Ballrooms, Level 2 Conference Facility Area
2:00 P.M.     PTI: Ethics!
                        – Lynnette Gray, Program Chair
                        – Windsor Ballrooms, Level 2 Conference Facility Area
3:30 P.M.      Program Break
3:45 P.M.      Plenary Session continues
5:15 P.M.       Adjourn for the Day

5:30 P.M. – 7:30 P.M.      Hosted Reception (Open to All Faculty, Registrants & Guests)
                                              Join us for our welcoming reception with complementary
                                              drinks and heavy h’orderves
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Friday, July 15, 2016
7:30 A.M.    ICLEF Masters Series ConferenceTM Registration Open
                      – Level 1 Conference Facility Area
7:45 A.M.    Continental Breakfast for Faculty & Attendees
                      – Level 1 Conference Center Foyer
9:00 A.M.    Begin Part One of the 2016 Masters Series ConferenceTM
                      – Level 1 Conference Center

Program start and break times will vary by individual seminar agenda

12:15 P.M.    Adjourn for the Day

4:00 P.M.     Historic West Baden Tour
                       (Open to All Registrants & Guests for $12See Below for more information)

4:30 P.M.     ICLEF Private Slot Tournament
                       (Open to All Registrants & Guests. See Below for more information)
                       – Entertainment Lounge, French Lick Casino
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Saturday, July 16, 2016
7:30 A.M.    ICLEF Masters Series ConferenceTM Registration Open
                      – Level 1 Conference Facility Area
7:45 A.M.    Continental Breakfast for Faculty & Attendees
                      – Level 1 Conference Center Foyer

Program start and break times will vary by individual seminar agenda

9:00 A.M.  Begin Part Two of the Masters Series ConferenceTM
                    – Level 1 Conference Center
12:15 P.M.   Conference Adjourns

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Tour the Historic Grounds

Friday July 15, 2016 • 4:00 P.M.  Enjoy a private tour of the West Baden Springs Resort to truly appreciate the architectural and historical significance of the resort. A nominal fee of $12 will be charged for the tour, with all proceeds going to Indiana Landmarks. To register for the Historic West Baden Tour email: scottking@iclef.org.  Or to download a PDF of the 2016 Masters Series Conference Brochure & Registration form, Click Here.

ICLEF's 2013 Masters Series Conference, July 25-27, 2013, French Lick Springs Resort & Casino & West Baden Springs Hotel & Spa, French Lick, IN  West Baden-Atrium  Large well at the West Baden Springs Resort West Baden-Ceiling ICLEF's 2013 Masters Series Conference, July 25-27, 2013, French Lick Springs Resort & Casino & West Baden Springs Hotel & Spa, French Lick, IN

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ICLEF Slot Tournament:
Friday, July 15, 2016  •  4:30 P.M.
– Entertainment Lounge, French Lick Casino

New twists to our popular slot tournament are coming your way this year! Join us for your chance to win or simply catch up with friends and cheer on our slot tournament competitors before starting your evening at the resort! Limited to the first 60 registrants. To register for the Slot Tournament email: scottking@iclef.org.  Or to download a PDF of the 2016 Masters Series Conference Brochure & Registration form, Click Here. 

MSC-SlotT3-2013  MSC-SlotT2-2013  MSC-SlotT1-2013

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Other Activities & Offerings:

French Lick Springs Resort & Casino
Spend some time exploring all there is to do and see at French Lick Springs Resort & Casino and neighboring West Baden Springs Resort. Concierge service will be provided by FLSR and available throughout the day at the ICLEF registration desk to assist you in making tee times, spa or dinner reservations, and to assist you with the many other activities and features of the beautiful and historic French Lick Springs Resort!  For a complete list of activities at the resort, please go to the resort’s website at www.FrenchLick.com 

Very special room rates have been made available for ICLEF Masters Series Conference Attendees. Hotel reservations can be made online by Clicking Here or by calling 812-936-9300.

Enjoy a Round of Golf!
The Donald Ross Course:
The Hill Course as it was originally known was designed by Donald James Ross in 1917. Just seven years later in 1924, the course hosted the PGA Championship won by Walter Hagen. He beat the Englishman James Barnes on the 36th and final hole of the two-round match and walked away with the grand prize of $6,830. The course has hosted LPGA Championships and Senior PGA events in the years since.

Ross, an expert greens-keeper and club maker is credited with laying the groundwork for the American golf industry. His architectural firm, Donald J. Ross and Associates, designed and redesigned 400 courses throughout North America between the early 1900s and the late 1940s. Ross is one of the few golf course architects to be admitted into the World Golf Hall of Fame. As a testament to his architectural brilliance, Donald Ross course designs account for 11 of Golf Digest’s 100 Greatest Courses in the United States. After a $5 million dollar restoration effort in 2005, the Hill Course was renamed The Donald Ross Course at French Lick Resort.

The Pete Dye Course:
Golf was an important part of the history of both French Lick Springs and West Baden Springs Hotels. When the two became French Lick Resort it was obvious that it would continue to play an integral role in the overall success of the property.

The Cook Group, owners of the resort since 2005, wanted to establish their new enterprise as a true vacation spot into a historic property and a world-class golf destination. To do this, an expansion of the existing golf operation was a must. After contemplating several well-known designers they decided on Pete Dye, arguably the world’s top golf architect. Dye walked Mt. Airie – the proposed building site and concluded there was no way to build a golf course on that land. The slopes were too severe and the terrain too rugged.

Dye, not being one to give up easily, soon returned to the resort with a topographical map of the area and preliminary drawings on a napkin. He said he intended to “build the course whether they want me to or not.” The course officially opened in the spring of 2009 and held its first major PGA event by the summer of 2010. Mike Small was crowned the PNC Champion that year.

The Valley Links Course:
The Valley Links course was commissioned in 1907 by Thomas Taggart as one of his many improvements to French Lick Springs Hotel. Taggart hired storied course designer Tom Bendelow to design the first championship golf course at the hotel in 1907. At the time, it was known as The Valley Course and had eighteen holes. Later, after French Lick Springs Hotel was purchased by the COOK Group, Incorporated, The Valley Course was redesigned, through a partnership with US Kids Golf, into the family-friendly nine-hole course that exists today.
It is recommended that reservations for the French Lick Resort Golf Courses be made prior to your arrival. For golf reservations call 812-936-9300.

ICLEF's 2013 Masters Series Conference, July 25-27, 2013, French Lick Springs Resort & Casino & West Baden Springs Hotel & Spa, French Lick, IN ICLEF's 2013 Masters Series Conference, July 25-27, 2013, French Lick Springs Resort & Casino & West Baden Springs Hotel & Spa, French Lick, IN

Concierge service will be provided by French Lick Springs Resort
Available throughout the day at the ICLEF registration desk to assist you in making tee times, spa or dinner reservations, and to assist you with the many other activities and features of the beautiful and historic French Lick Springs Resort! For a complete list of activities at the resort, please go to the resort’s website at www.FrenchLick.com 

Relax in one of the Resorts’ Signature Spas
Offering the best in classic American sophistication and leisure, tranquility is redefined at the 27,000 sq. ft. Spa at French Lick. Enjoy décor and treatments that are inspired by the great spas throughout the United States. It is recommended that reservations for the French Lick Resort Spas be made prior to arrival. For spa reservations call 812-936-5819.

ICLEF's 2013 Masters Series Conference, July 25-27, 2013, French Lick Springs Resort & Casino & West Baden Springs Hotel & Spa, French Lick, IN  ICLEF's 2013 Masters Series Conference, July 25-27, 2013, French Lick Springs Resort & Casino & West Baden Springs Hotel & Spa, French Lick, IN

Fun Just for the Kids
French Lick Resort provides fun and exciting activities and adventures that will keep any child engaged and absorbed! Special activities, supervised by the Resort’s trained counselors, have been developed to ensure that kids ages 6-12 years have a full experience in fun and creativity. Visit the resort website for specific activities and events under the link “KidsFest.” Big Splash Adventure Indoor Water Park Just across the way from the French Lick Resort, Big Splash Adventure Indoor Water Park & Resort offers an exciting water park adventure for the entire family. Experience tropical luxury in a family friendly environment! For more information about all the wet and wild fun visit the water park website at www.bigsplashadventure.com

Posted in Highlighted Seminars0 Comments

A Review of the Updated Child Support Guidelines, April 14

A “must see” presentation for Indiana Family Law Attorneys…
Marion County Superior Title IV-D Court Magistrate Jason G. Reyome will update us and answer your questions regarding the latest changes to Indiana’s Child Support Guidelines, effective January 1, 2016, and provide analysis on the impact of these changes.

A Review of the Updated Child Support Guidelines
1 CLE – Thursday, April 14,  12:15 P.M. – 1:15 P.M.

Live In-Person Seminar
– ICLEF Conference Facility, Indianapolis

Live Group Webcast
– May Oberfell Lorber Law Office, Mishawaka

Live Individual Webcast
– From your home or office computer

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Are Clients Satisfied with Your Legal Services? Are You Sure?

By Cynthia Sharp, The Sharper Lawyer

When is the last time you asked a client if he or she was happy with your relationship? Hopefully, you have kept your finger on that pulse throughout the course of representation. Upon completion of a legal matter, you have a chance to gather information through use of a survey. Your firm’s “file closing process should include sending a survey to each client. There are a number of online survey tools that can be used; however, any practitioner can begin surveying clients today by using the template provided below.

While implementing the process takes a little extra work and you may even want to remain in blissful ignorance, your firm (and ultimately clients) stand to benefit because you have the opportunity to:

  • Improve Service – Soliciting client feedback keeps you apprised of issues that can be addressed by you to improve the client’s experience.
  • Address Concern or Complaint – The adage “If you like our services – tell others and if you don’t like it – tell us” applies particularly to law firms.  If a client indicates dissatisfaction, pick up the phone IMMEDIATELY and address the problem.
  • Compliment Staff Members – When a client praises one of your staff, pass on the compliment – publicly.
  • Remind Clients Why They Like You – As the client answers the questions, they will (hopefully) convey positive feelings — which will be reinforced during the process.
  • Ask for Referrals – Clients who like you are thrilled to pass your name onto their friends, colleagues and family members.  At the very least, the client may provide additional names for your database list.

Feel free to use the following template for your client satisfaction survey:

CLIENT SATISFACTION SURVEY
Establishing and maintaining strong relationships with our clients is one of our paramount concerns. We rely on feedback from our clients to identify where we are strong and where we need improvement.  We would appreciate it if you would take a few minutes to answer these few questions.

  • What was your first impression of the firm? Did you find the reception area and office atmosphere pleasant?
  • Were you greeted warmly by the receptionist whenever you called or visited the firm?
  • Was the attorney or staff member on time for your appointments?
  • Did you feel comfortable during your first in-person meeting?
  • Were you kept up to date on the status of your case?
  • Did your attorney answer your questions to your satisfaction?
  • Were your telephone calls returned promptly?
  • What do you believe is our firm’s biggest strength?
  • What do you believe is the area we need the most improvement on?
  • Were you ever surprised by the amount of an invoice received from our firm?
  • What are the 2 ways we could better serve you?
  • Would you recommend your friends, relatives or colleagues to hire us?
  • Are they any other comments, suggestions, complaints, or concerns you would like to voice?
  • Would you like to discuss any further issues with your attorney?  Were there unanswered questions or aspects of the matter that you don’t understand?

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If you found this information to be useful in your practice, you won’t want to miss the upcoming CLE seminars presented by Cynthia Sharp on March 30 & 31 in Merrillville and Indianapolis!

Join us March 30th in Merrillville for Strategies for Taking Charge of Your Law Practice & Client Relationship Mastery.

Cynthia will also be presenting Strategies for Taking Charge of Your Law Practice & Client Relationship Mastery in Indianapolis at the ICLEF Conference Facility March 31st! 

 

Posted in Highlighted Seminars0 Comments

Avoid the Problem of Unintended Representation

By Cynthia Sharp, The Sharper Lawyer

Attorney client relationships are still by and large developed in the traditional manner – in person and in an attorney’s office. However, prospective client relationships and the accompanying obligations set forth in Indiana Rule of Professional Conduct 1.18 also may now arise via e-mail, websites and other electronic means. An attorney’s duty to a prospective client includes maintaining confidentiality, avoiding conflicts and pursuing the case.

In recognition of the potential that an attorney/client relationship may be formed without an in person meeting, the ABA House of Delegates amended Model Rule of Professional Conduct (MRPC) 1.18 (a) in August of 2012 to provide:   “A person who consults with a lawyer about the possibility of forming a client-lawyer relationship with respect to a matter is a prospective client.”

Comment 2 outlines the factors to consider in determining whether a communication (electronic, oral, written, in person or otherwise) constitutes a consultation and gives rise to ethical duties:

  • Whether the lawyer encouraged or solicited inquiries about a proposed representation (as opposed to just posting general information on the website);
  • Whether the person encountered any warnings or cautionary statements that were intended to limit, condition, waive or disclaim the lawyer’s obligations;
  • Whether those warnings or cautionary statements were clear and reasonably understandable
  • Whether the lawyer acted or communicated in a manner that was contrary to the warnings or cautionary statements

Attorney websites inviting inquiries from potential clients need to have a disclaimer posted adjacent to the inquiry form; otherwise, the problem of unintended representation may arise. As a matter of curiosity, I randomly reviewed websites of 5 Indiana law firms and found 4 of them to be deficient in this regard. (Don’t despair – it seems that the majority of smaller firms nationwide haven’t yet posted protective language.) Take a look at your inquiry form and if it does not have a disclaimer, feel free to use the following language:

Sample Disclaimer for Inquiry Forms on Websites:

“The use of the Internet or this form for communication with the firm or any individual member of the firm does not establish an attorney-client relationship. Confidential or time-sensitive information should not be sent through this form.”

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If you found this information to be useful in your practice, you won’t want to miss the upcoming CLE seminars presented by Cynthia Sharp on March 30 & 31 in Merrillville and Indianapolis!

Join us March 30th in Merrillville for Strategies for Taking Charge of Your Law Practice & Client Relationship Mastery.

Cynthia will also be presenting Strategies for Taking Charge of Your Law Practice & Client Relationship Mastery in Indianapolis at the ICLEF Conference Facility March 31st!

 

Posted in Highlighted Seminars, News0 Comments

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Indianapolis, Indiana 46204
Phone: 317-637-9102
Fax: 317-633-8780
E-mail: iclef@iclef.org