How to Say “No” & Preserve the Relationship – June 7

In this program led by negotiation expert Martin Latz, participants will shift their mindsets and behavior from instinctive to strategic based on experts’ proven research. Next time you face a situation, you will systematically think about which strategies to use and have a framework within which to approach it. How you say “no” will then be based not only on your own experience, but collective experiences of the best negotiators in the world and on the most up-to-date research.

TOPICS:
• Introduction – The “Family Negotiation Story”

• Participants’ Challenges in Saying “No”

• Discuss Latz’s Five Golden Rules in How to Say “No” & Preserve the Relationship,
including:

   – Information and Interests are Key – Don’t jump to “No”
   – How to Explore Mutual Interests
   – Ways to Open Up and Share More to Strengthen Relationships

• Prepare a Strategic Plan to Say “No”
   – Individually select an example
   – Prepare a Strategic Plan based on taught elements to say “No”

* Discuss Latz’s Five Golden Rules in How to Say “No” & Preserve the Relationship,
   including:
   – Understanding the Meaning of “No”
   – When to Say “No” and When to Say “Yes”

• Continue to Prepare a Strategic Plan to Say “No”
   – Prepare a Strategic Plan based on taught elements to say “No”

• Negotiation Ethics – Part I, including discussion of Stalking Horse Scenario and its:
   – Morality – is it right or wrong?
   – Ethics or Legality – does it cross the legal or ethical line?
   – Effectiveness – does it work?

• Discuss Latz’s Five Golden Rules in How to Say “No” & Preserve the Relationship,
   including:

   – Powerful Standards that Lessen the Negative Impact of “No”

• Prepare a Strategic Plan to Say “No”
   – Individually prepare a Strategic Plan based on taught elements to say “No”

• Negotiate One-on-One Exercise

• Debrief Exercise, focusing on:
   – Elements that worked well, not well and how to improve in the future

• Discuss Latz’s Five Golden Rules in How to Say “No” & Preserve the Relationship,
including:

   – Ways to Frame a “No” with a Yesable Offer
   – Language to Psychologically Make Them Feel Good When Hearing “No”
   – When to Involve Others in the “No” Conversation
   – How to Control the Setting to Improve the Relationship
   – Impasse-Breaking Strategies if You Say “No” You Reach Impasse

• Prepare a Strategic Plan to Say “No”
   – Prepare a Strategic Plan based on taught elements to say “No”

• Negotiate One-on-One Exercise

• Debrief Exercise, focusing on:
   – Elements that worked well, not well and how to improve in the future

• Negotiation Ethics – Part II, including discussion of
   The “False Promise” Scenario & its:

   – Morality – is it right or wrong?
   – Ethics or Legality – does it cross the legal or ethical line?
   – Effectiveness – does it work?
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NATIONAL SPEAKER:
Martin E. Latz, Esq.
Latz Negotiation Institute, AZ
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HOW TO SAY “NO” & PRESERVE THE RELATIONSHIP
A NATIONAL SPEAKER SEMINAR
6 CLE / 6 CME / 1 E – Wednesday, June 7; 9:00 A.M. – 4:30 P.M.

LIVE IN-PERSON ONLY SEMINAR
– ICLEF Conference Facility, Indianapolis

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